Privacy Policy

Effective Date: June 2026

iSentek Inc. ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share information collected through our website and portal.

1. Information We Collect

We collect information that you voluntarily provide to us when creating a portal account or submitting support requests:

•Registration Information: Company email address, company name, phone number, and country/region.

•Technical Support Queries: Information submitted in support requests or FAE communications.

•Site Usage Information: Standard analytics data collected via browser cookies and server logs.

2. How We Use Your Information

We use the collected information for the following purposes:

•To administer and manage portal accounts.

•To verify eligibility for accessing technical documentation.

•To respond to technical support tickets and request details.

•To improve our website performance and user experience.

•To comply with applicable legal and regulatory obligations in Taiwan.

3. Sharing of Information

We value your trust and do not sell or rent your personal information to third parties. We may share information with:

•Authorized partners, distributors, or FAE support teams solely to fulfill your technical support inquiries.

•Regulatory bodies or law enforcement agencies when required by Taiwanese law or court orders.

4. Data Security

We implement industry-standard administrative, physical, and technical security measures designed to protect your personal data from unauthorized access, loss, alteration, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Under applicable laws, you may have the right to request access to, correction of, or deletion of your personal data stored by us. Please contact us at sales@isentek.com to initiate any data access request.

6. Changes to this Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.